SHIPPING POLICY

Effective Date: September 2024

Thank you for shopping with Arracht! We are committed to delivering your purchases globally and ensuring a smooth international shipping experience. Please review the details of our International Shipping Policy below.

1. General Shipping Information

Arracht offers international shipping to many countries worldwide. Shipping costs, delivery times, and available shipping options vary depending on your location.

Processing Time: All orders are processed within [X] business days. Orders are not shipped or delivered on weekends or holidays. In the event of high order volume, processing times may be delayed by a few days. We will notify you of any delays.
Shipping Costs: Shipping costs are calculated at checkout based on your order’s destination, weight, and shipping method selected.
Order Tracking: Once your order is shipped, you will receive an email notification with a tracking number and a link to track your shipment online.

2. Shipping Methods and Delivery Times

We offer various shipping methods to accommodate different needs and delivery times. Delivery times are estimates and begin from the date of shipping, not the date of the order.

Standard Shipping: Delivery typically takes [X-Y] business days depending on the destination.
Express Shipping: Available for select locations with delivery in [X-Y] business days.

Please note that delivery times may be affected by external factors such as customs clearance, shipping delays, or holidays in the destination country.

3. Customs, Duties, and Taxes

Arracht is not responsible for any customs fees, import duties, taxes, or other charges imposed by your country’s customs authorities. These fees are the responsibility of the customer and may be collected upon delivery.

Customs Clearance: Customs policies vary by country. Please familiarize yourself with your country’s specific import regulations. Delays caused by customs clearance are beyond our control, and we are not liable for any resulting delays in delivery.
Tax and Duty Estimates: Some carriers may provide the option to prepay duties and taxes at checkout, streamlining the customs clearance process. If this option is available, it will be presented at checkout.

4. Countries We Ship To

We currently ship to the following regions and countries: [List of countries/regions where you offer shipping] If your country is not listed, please contact us at contact@arracht.online to inquire about the possibility of shipping to your location.

5. Undeliverable Packages

Occasionally, packages may be returned to us as undeliverable. This can occur for various reasons, including an incorrect address, failure to pay duties, or the recipient being unavailable at the time of delivery.

Incorrect Address: Please ensure that the shipping address is accurate and complete at the time of placing your order. We are not responsible for packages lost or delayed due to incorrect shipping information provided by the customer.
Unclaimed Packages: If a package is returned due to the recipient’s failure to pay import duties or taxes, or failure to claim the package, the customer will be responsible for any return shipping fees and associated costs.

6. Shipping Restrictions

Certain products may be subject to shipping restrictions due to regulations or logistical challenges. We will notify you during the checkout process if your selected product is ineligible for international shipping.

7. Damaged or Lost Shipments

Arracht takes great care in packing and shipping your orders. However, if your package arrives damaged or is lost in transit, please notify us immediately.

Damaged Shipments: If your order arrives damaged, please take photos of the damaged packaging and contents and contact us at contact@arracht.online within [X] days of receiving your order.
Lost Shipments: If your package is lost during shipping, we will work with the carrier to investigate the issue. Please contact us with your order number and tracking information if your package is significantly delayed.

8. Contact Information

If you have any questions or concerns regarding international shipping, please contact our support team at:

Email: contact@arracht.online
Website: https://arracht.online