RETURNS & REFUNDS

Effective Date: September 2024

Thank you for shopping with Arracht! We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we offer a flexible returns and refunds policy to ensure your experience is as smooth as possible. Please read the following policy carefully.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

Time Frame: You must request a return within 30 days from the date you received your order.
Condition: Items must be in their original condition, unused, and in the original packaging. Products that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made products
- Intimate or sanitary goods (e.g., underwear, swimwear)
- Digital products or downloadable content

If you are unsure whether your item is eligible for return, please contact us at contact@arracht.online.

2. How to Initiate a Return

To initiate a return, follow these steps:

Contact Us: Email us at contact@arracht.online with your order number and a description of the reason for the return. We will provide you with instructions on how to proceed.
Prepare the Item: Repack the item securely in its original packaging, along with any tags, accessories, or documentation that came with the product.
Return Shipping: You are responsible for covering the shipping costs for returning the item unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping method, as we cannot be responsible for lost or undelivered returns.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Returns: If your return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
Partial Refunds: In some cases, partial refunds may be granted (e.g., if the item is returned in a condition that is not brand new or missing parts).
Non-Refundable Costs: Shipping costs and customs fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@arracht.online. If the exact item is unavailable, you may opt for a refund or exchange for a similar item of equal value.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing period, please take the following steps:

Check Your Bank Account: Some refunds may take additional time to appear on your statement.
Contact Your Credit Card Company: There is often a processing time before a refund is posted.
Contact Your Bank: Refunds may take a few business days to process before they are officially posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@arracht.online.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. Send an email to contact@arracht.online with the following information:

Order number
Photos of the damaged or defective item
A brief description of the issue

We will work with you to either replace the item or provide a full refund, including shipping costs.

7. Return Shipping Address

You will be provided with the return shipping address after you initiate the return process. Please do not send your item back to the manufacturer unless instructed by us.

8. Customs Fees and Taxes

Please note that any customs fees, import duties, or taxes paid during the delivery process are non-refundable. If you are returning an item from outside your country, ensure that any return shipping fees, taxes, or duties are prepaid. Any additional costs incurred upon returning the item will be deducted from your refund.

9. Changes to This Policy

Arracht reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our return and refund practices.

10. Contact Information

If you have any questions about our Returns and Refunds Policy, please contact us at:

Email: contact@arracht.online
Website: https://arracht.online